Refund Policy
Marked by the Ox
Each journal is thoughtfully handmade in limited quantities and prayed over making every piece one of a kind. Because of the handcrafted nature of our products, all sales are final.
Your experience matters deeply to us. If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 7 days of delivery and include photos of the issue so we can assist you with a resolution.
The Element
Due to the nature of fragrance products and for hygiene reasons, all sales are final. However, your satisfaction is important to us. If your order arrives damaged or if you receive the incorrect item, please contact our customer service team within 7 days of delivery and include photos of the issue so we can assist you with a resolution.
Customer Service Hours:
Monday - Friday 8am - 6pm EST
Sunday 10am - 4pm EST